At Latorin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order if:
- The item arrives damaged or defective.
- You receive the wrong item.
- The item is significantly different from what was described on our website.
To start a return, please contact our customer support team within 30 days of delivery. Include your order number, a description of the issue, and photos (if applicable) so we can review your request promptly.
Exchanges
If you received a damaged, defective, or incorrect item, we will gladly send a replacement at no additional cost.
If you need a different size or wish to exchange an item for another reason, please contact us. We will review your request and provide available options based on the condition of the item.
Non-Returnable Items
Returns may not be accepted in the following situations:
- Items that have been worn, washed, altered, or damaged after delivery.
- Personalized or custom-made products, unless they arrive damaged, defective, or incorrect.
- Returns requested more than 30 days after delivery.
These conditions do not affect any rights you may have under applicable consumer protection laws.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- The refund will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Order Cancellation
Orders may be canceled within 12 hours of purchase. After this period, production or fulfillment may have already begun, and cancellation may no longer be possible.
If you need to cancel an order, please contact us as soon as possible, and we will do our best to assist you.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account or payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If you still need assistance, please contact our support team.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us:
Email: support@latorin.shop
Address: 2189 Harrison Ave, San Diego, CA 92113, USA
We are committed to providing excellent customer service and will respond to your inquiry as quickly as possible.